Buster the Adjuster
Adjust Accordingly

Buster
the Adjuster

Musician. Claims professional. Speaker. And author of Adjust Accordingly.

He spent over a decade behind a mixing board before he ever touched a clipboard. Some habits never left him. He still listens for the song on the other side of the notes.

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Side A · Take Log

The Session Log

Not a highlight reel. Just the takes that mattered, in the order they were recorded.

Timestamps mark where each scene begins in the manuscript, at an unhurried narration pace. Once the audiobook is scored with original music, the real runtime replaces this estimate.

02:16
Berklee
He went in to learn the trumpet. He came out understanding that playing music and hearing it are two different disciplines, and that most musicians only ever master the first one.
19:03
The Room
A walkout basement, built one piece at a time into a studio. Over a decade of choices. A vinyl record his daddy gave him, kept near the board just to remember why he was doing any of it.
20:21
The Storm
It came down that hill with a vengeance, straight through the basement doors. Water, six feet high, in a room he'd built with his hands and his ears.
22:11
Ray
His adjuster showed up. Unhurried, and actually listening. "You're a musician," he said. "Use that same ear as an adjuster. We need more people like you in this industry."
28:20
The License
"The insurance industry does not need a Buster," he told Ray, laughing. Ray just smiled. Financial reality hit, and he signed up anyway. "Just temporary," he told himself.
37:34
Atlanta
His first assignment: a two man steep team, roped up on a roof steep enough to have opinions about his career choice. Somebody finally trusted him to tie off the rope. It held.
42:27
Dallas
Two days of orientation, then live on the phones. Five calls stacked at once, and a manager across the floor genuinely asking who was doing the Macarena. He was not dancing.
Now
Still Recording
Author of Adjust Accordingly, a memoir in nine tracks. Speaker. The one other adjusters call for a second opinion. Same ear. Different board.
The Book

Adjust Accordingly

A Memoir · 9 Tracks
Adjust
Accordingly

"I think in tracks the way other people think in chapters." Put the needle down wherever you like. He recommends starting at Track 1.

Track Listing
  • 01Feeling Not With Hands · Berklee, and hearing between the notes
  • 02Six Feet High · the storm, the studio, and Ray
  • 03Financial Reality · when the math stopped lying
  • 04Two Days of Orientation · Atlanta, Dallas, and the Macarena
  • 05Contact And Control · adjusters adjust
  • 06Payable Until It Isn't · a philosophy for claims
  • 07The Big Four · four lessons that never left him
  • 08Bandmates · what he'd change about the industry
  • 09Left Behind · for his parents
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Side B · On Air

On Air

A working list of rooms he's shown up in.

The Salty Adjuster

Podcast appearance

The Rhythm and Blues of Adjusting

PLRB National Conference · Keynote

Behind Every Claim Is a Story

Short film series

Miss Polly C. Holder and Buster

Interview series

SeekNow Studios: L&D Feature

Company interview

Adjust Accordingly

Book launch session
Book Buster

Speaking

Buster speaks the way he adjusts: unhurried, direct, and always listening for what's underneath the question. Audiences leave with a new way to hear their own work.

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